VIP CARE
18 active tickets.
The eight customers who define this business. Read closely. Reply warmly. Escalate fast.
- Reginald Pemberton IIIPemberton — flight to GVA moved to 4:55 AM TuesdayMr. Pemberton's flight has shifted earlier. Need confirmation Sergei is still on the run.1wOpen
- Anna BerlinerTribeca Rooftop wedding 5/24 — adding extra hourAnna at Tribeca Rooftop wants to extend the reception transport from 11 PM to midnight.1wOpen
- Meridian Capital Partners — OperationsApril invoice — please split by partner codeCould we get the April invoice broken down by the four partner codes used last month?1wOpen
- Lawrence BeckwithBeckwith — Hamptons Sunday 5/4 schedule conflictMrs. Beckwith wants the Sunday return moved up by 90 minutes. Marcus is already on a Plaza pickup that morning.1wIn progress
- Pine Tree Productions — Talent TravelTalent transport — Wicked matinee Wednesday 5/14Pine Tree producer needs three SUVs for cast/talent pickup before Wicked matinee.1wIn progress
- Aaliyah WashingtonAaliyah — air conditioning failure during 95-degree airport runCabin AC failed mid-trip. Customer arrived at JFK in 95-degree heat with broken AC.1wEscalated
- Marcus HollowayThank-you for Devon — VIP arrival at the CarlyleMarcus Holloway calling to thank Devon Carter for handling a difficult arrival smoothly.1wIn progress
- Soraya KhouryKhoury — double-booked with another VIP request same hourSoraya wants Hassan Saturday 7-11 PM. Hassan also requested by Beckwith same window.1wIn progress
- Sterling House Hotel — ConciergeSterling House guest — flat tire on FDR last nightHotel guest had to wait 38 min after a tire blow-out. Concierge wants the reimbursement done.1wIn progress
- Pine Tree Productions — Talent TravelTalent miss — wrong pickup address landed driver at the wrong hotelPine Tree producer reports our driver showed at the Mercer instead of the Greenwich Hotel.2wEscalated
- Yuki NakamuraNakamura — confirming May 9 Tokyo arrival windowYuki's exact JFK ETA hasn't been shared yet — Marcus offered to ping when JL004 lands.2wWaiting customer
- Aurora & Vance LLP — Travel DeskAurora & Vance — disputed mileage on three March ridesTravel desk disputing 3 rides where mileage was over-billed by 20%. Pulling GPS logs.2wEscalated
- Margot SteinbergMargot — Devon was excellent at the Frieze NY pickupSteinberg writing to praise Devon's discretion at a busy art fair pickup.2wResolved
- Aurora & Vance LLP — Travel DeskApril invoice received — partner code split confirmed cleanAurora & Vance travel desk confirming the April invoice came through correctly split.3wResolved
- Lawrence BeckwithBeckwith — found cigarette ash in cabin upholsteryLawrence found cigarette ash in the back seat. Vehicle assigned never touched a smoker.3wEscalated
- Sergio InnamoratiSergio — Salone del Mobile NYC opening, three SUVsSergio Innamorati requested three SUV pickups across the Wednesday night opening.3wResolved
- Glen Rock Wealth AdvisorsGlen Rock — chairman's Princeton run, weeklyStanding weekly Tuesday Princeton-to-Greenwich-to-Midtown booking. Pre-charged annually.4wResolved
- Grayson PiercePierce — adding Wednesday dinner stopGrayson adding a 7 PM dinner stop at the Polo Bar to Wednesday's schedule.4wResolved
Reginald Pemberton IIIVIP
VIP since 2019·LTV $247,800·168 lifetime trips·last 0 trips on time
“Hedge fund principal. Silent cabin only. Sergei knows the order — water, WSJ, FT, no exceptions.”
Pemberton — flight to GVA moved to 4:55 AM Tuesday
PhoneurgentOpenUpdated 1 wk ago
Reginald Pemberton III1 wk ago
Hi — Reggie's flight got pushed to a 4:55 AM departure. We're going to need a 3:30 AM curbside instead of 4:15. Same chauffeur, same car, please confirm.
CONCIERGE · VIP DRAFT
Reginald — done. Your run is updated and the same chauffeur stays on it. New confirmation in your inbox in the next minute. Anything else for the trip?
Tone: Warm · 96% policy match · VIP voice profile
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RECENT ACTIVITY
Last five trips.
- May 122026Silent JFK1108 Lake Ave→Westchester County AirportConfirmed
- May 122026Silent JFK1108 Lake Ave→JFK Terminal 1Confirmed
- May 112026Silent JFK1108 Lake Ave→EWR Terminal CConfirmed
- May 102026Silent JFK1108 Lake Ave→Westchester County AirportConfirmed
- May 92026Silent JFK1108 Lake Ave→EWR Terminal CConfirmed