BRiZ OS · Operations

Reginald Pemberton III
Pemberton — flight to GVA moved to 4:55 AM Tuesday
Mr. Pemberton's flight has shifted earlier. Need confirmation Sergei is still on the run.
1w
Open
Anna Berliner
Tribeca Rooftop wedding 5/24 — adding extra hour
Anna at Tribeca Rooftop wants to extend the reception transport from 11 PM to midnight.
1w
Open
Avraham Goldstein
Black umbrella left in JFK pickup yesterday
Customer left an umbrella in the back seat of the Friday JFK pickup. Marked Burberry.
1w
Open
Charlotte Devereaux
Broadway showtime — moving Hadestown to a different night
Need to swap the 5/3 8pm pickup to 5/10 instead. Same restaurant, same theater.
1w
Open
Meridian Capital Partners — Operations
April invoice — please split by partner code
Could we get the April invoice broken down by the four partner codes used last month?
1w
Open
Lawrence Beckwith
Beckwith — Hamptons Sunday 5/4 schedule conflict
Mrs. Beckwith wants the Sunday return moved up by 90 minutes. Marcus is already on a Plaza pickup that morning.
1w
In progress
Mateo Vega
App suggestion — favorite chauffeur button
App suggestion: a star button to mark a favorite chauffeur and request them by default.
1w
Open
Imani Robinson
Detour added 22 minutes to last night's ride
Last night's pickup at Lincoln Center took the FDR to West Side Highway loop — 22 minutes late.
1w
Open
Diane Ostroff
Mother's Day brunch transport — 5 stops
Mother's Day, Bronxville to Manhattan, 5 family pickups, dinner at Gramercy Tavern.
1w
Open
Pine Tree Productions — Talent Travel
Talent transport — Wicked matinee Wednesday 5/14
Pine Tree producer needs three SUVs for cast/talent pickup before Wicked matinee.
1w
In progress
Hiroshi Saito
Saito-san — eyeglass case, Cadillac yesterday
Hiroshi left a tortoiseshell eyeglass case in Aiko's car after Tuesday airport drop.
1w
In progress
Aaliyah Washington
Aaliyah — air conditioning failure during 95-degree airport run
Cabin AC failed mid-trip. Customer arrived at JFK in 95-degree heat with broken AC.
1w
Escalated
Vincent Kovach
Receipts not arriving — gmail filter issue?
Hasn't received automatic ride receipts since the JFK trip on 4/15.
1w
In progress
Marcus Holloway
Thank-you for Devon — VIP arrival at the Carlyle
Marcus Holloway calling to thank Devon Carter for handling a difficult arrival smoothly.
1w
In progress
Olusegun Adeyemi
JFK pickup — flight delayed by 90 min, can we hold the chauffeur?
Olu's flight delayed to a 11:25 PM arrival. Can the SUV hold or do we re-quote?
1w
In progress
Soraya Khoury
Khoury — double-booked with another VIP request same hour
Soraya wants Hassan Saturday 7-11 PM. Hassan also requested by Beckwith same window.
1w
In progress
Sterling House Hotel — Concierge
Sterling House guest — flat tire on FDR last night
Hotel guest had to wait 38 min after a tire blow-out. Concierge wants the reimbursement done.
1w
In progress
Camila Restrepo
Adding pet on board for next Saturday's SUV
Camila wants to add Olivo (Schnauzer) to the Saturday booking. Towel + water bowl prepped.
1w
In progress
Phoebe Calloway
Card declined — please update payment method
Visa ending 0019 declined for the April 12 ride. New card needed for the May 3 booking.
2w
Waiting customer
Pine Tree Productions — Talent Travel
Talent miss — wrong pickup address landed driver at the wrong hotel
Pine Tree producer reports our driver showed at the Mercer instead of the Greenwich Hotel.
2w
Escalated
Yuki Nakamura
Nakamura — confirming May 9 Tokyo arrival window
Yuki's exact JFK ETA hasn't been shared yet — Marcus offered to ping when JL004 lands.
2w
Waiting customer
Nadia Volkov
Quinceanera dress — claimed left in stretch on August 2024 booking
Nadia following up on a 2024 dress claim. Stretch was sold; dress not in current inventory.
2w
Escalated
Renata Souza
Asking about a cabin music playlist option
Renata asking if the chauffeur can connect a Spotify playlist for her ride.
2w
Waiting customer
Yusuf El-Amin
Pickup window unclear in confirmation email
Yusuf says the email gave him 7:00 PM but the app showed 7:15. Asking which is right.
2w
Waiting customer
Aurora & Vance LLP — Travel Desk
Aurora & Vance — disputed mileage on three March rides
Travel desk disputing 3 rides where mileage was over-billed by 20%. Pulling GPS logs.
2w
Escalated
Priya Raghavan
First-time booking — JFK Friday evening
Priya called Marcus voice agent for a same-day JFK pickup. Promo code BL2026 applied.
2w
Resolved
Margot Steinberg
Margot — Devon was excellent at the Frieze NY pickup
Steinberg writing to praise Devon's discretion at a busy art fair pickup.
2w
Resolved
Marcus Lewis-Patel
Driver illness mid-trip — handed off to backup at 76th & Lex
Tariq fell ill mid-trip. Backup chauffeur arrived in 11 minutes. Customer compensated.
2w
Escalated
Dimitri Petrov
Tip not applied to last receipt
Dimitri added 20% in the app but receipt shows 18%. Adjusted and re-issued.
3w
Resolved
Aurora & Vance LLP — Travel Desk
April invoice received — partner code split confirmed clean
Aurora & Vance travel desk confirming the April invoice came through correctly split.
3w
Resolved
Lawrence Beckwith
Beckwith — found cigarette ash in cabin upholstery
Lawrence found cigarette ash in the back seat. Vehicle assigned never touched a smoker.
3w
Escalated
Theo Carmichael
Theo — Broadway Showtime, Oh Mary at the Lyceum
Booking the Broadway Showtime package for Oh Mary on April 24.
3w
Resolved
Annika Lindqvist
Sunglasses found and returned by hand
Annika left Persol sunglasses in the door pocket. Returned by James the next morning.
3w
Resolved
Liam McCabe
How do I change the default address?
Liam asking how to update his default pickup address. Walked him through the app settings.
3w
Resolved
Sergio Innamorati
Sergio — Salone del Mobile NYC opening, three SUVs
Sergio Innamorati requested three SUV pickups across the Wednesday night opening.
3w
Resolved
Ravi Iyengar
Ravi — LGA flight Tuesday morning
Standard sedan to LaGuardia Tuesday at 6:30 AM. Booked through Marcus voice.
3w
Resolved
Glen Rock Wealth Advisors
Glen Rock — chairman's Princeton run, weekly
Standing weekly Tuesday Princeton-to-Greenwich-to-Midtown booking. Pre-charged annually.
4w
Resolved
Devon Ali
Chauffeur was 7 minutes late at Penn Station
Devon's PII pickup was 7 minutes late. Comped 50% per on-time guarantee.
4w
Resolved
Grayson Pierce
Pierce — adding Wednesday dinner stop
Grayson adding a 7 PM dinner stop at the Polo Bar to Wednesday's schedule.
4w
Resolved
Sofia Pellegrini
Sofia — Carmen's handling of Sunday dinner shuttle
Pellegrini family thanking Carmen for the four-week Sunday dinner shuttle handling.
4w
Resolved
Eleanor Whitfield
Eleanor — first-time JFK booking from Bronxville
Eleanor booked her first JFK ride. Cadillac XTS, 5 AM pickup, applied promo code.
5w
Resolved
Joaquin Reyes
Adding a corporate billing email
Joaquin asking to CC his EA on every receipt. Done in profile settings.
5w
Resolved

Pemberton — flight to GVA moved to 4:55 AM Tuesday

Reginald Pemberton III·VIP·res_2640a1b8

VIP

Phoneurgent@jinUpdated 1 wk ago

Reginald Pemberton III1 wk ago

Hi — Reggie's flight got pushed to a 4:55 AM departure. We're going to need a 3:30 AM curbside instead of 4:15. Same chauffeur, same car, please confirm.

CONCIERGE · DRAFT

Reginald — confirmed. We've adjusted the run sheet to match the new window. The same chauffeur and vehicle stay on the booking. You'll get a fresh confirmation in the next few minutes. Anything else I can shift?

Tone: Confident · 92% policy match

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