Reply templates

19 canonical SOPs · 741 uses in 30d

AR
SUPPORT · TEMPLATES

Felix Olivo's reply library, cleaned and live.

Every quote response goes through one of these templates. Concierge AI uses them via lookup_reply_template so drafts stay grounded in verified copy.

CATEGORY

Airport Transfer 7

147 uses · last 30d
Airport Transfer

JFK — Sedan + SUV

12 uses
## JFK — Sedan + SUV

**Vehicle year:** 2019 and up (legacy) / 2023 and up (current)
**Capacity:** Capacity varies

### Pricing
- tolls/taxes not stated explicitly here — default 'plus taxes and tolls' for current prici
By Felix Olivo · Driver Manager · Updated 20 hours agoOpen
Airport Transfer

JFK — Stretch Limousine pickup & drop off

21 uses
## JFK — Stretch Limousine pickup & drop off

**Vehicle year:** —
**Capacity:** 7–8 passengers

### Pricing
- Promo: **$279 flat** — Reserve by tomorrow noon — First Time Customers / Earlier Reservations
- plus taxes an
By Felix Olivo · Driver Manager · Updated 20 hours agoOpen
Airport Transfer

LGA — Sedan + SUV

15 uses
## LGA — Sedan + SUV

**Vehicle year:** 2024 and up
**Capacity:** Capacity varies

### Pricing
- Plus taxes and tolls · USD

### Included amenities
- cell phone chargers
- WiFi
- leather seats
- water
- professional cha
By Felix Olivo · Driver Manager · Updated 20 hours agoOpen
Airport Transfer

LGA — Stretch Limousine pickup & drop off

24 uses
## LGA — Stretch Limousine pickup & drop off

**Vehicle year:** —
**Capacity:** 8–10 passengers

### Pricing
- Promo: **$239 flat** — Reserve by tomorrow noon — First Time Customers
- (implicit) plus taxes and processin
By Felix Olivo · Driver Manager · Updated 20 hours agoOpen
Airport Transfer

Newark (EWR) — Sedan + SUV

18 uses
## Newark (EWR) — Sedan + SUV

**Vehicle year:** 2024 and up
**Capacity:** Capacity varies

### Pricing
- Plus taxes and tolls · USD

### Included amenities
- cell phone chargers
- WiFi
- leather seats
- water
- profess
By Felix Olivo · Driver Manager · Updated 20 hours agoOpen
Airport Transfer

Newark (EWR) — Stretch Limousine 6–7 pax

27 uses
## Newark (EWR) — Stretch Limousine 6–7 pax

**Vehicle year:** —
**Capacity:** 6–7 passengers

### Pricing
- Promo: **$289 flat** — Reserve by tomorrow noon — First Time Customers
- (implicit) plus taxes and processing 
By Felix Olivo · Driver Manager · Updated 20 hours agoOpen
Airport Transfer

Newark (EWR) — Stretch Limousine 8–10 pax

30 uses
## Newark (EWR) — Stretch Limousine 8–10 pax

**Vehicle year:** —
**Capacity:** 8–10 passengers

### Pricing
- Promo: **$279 flat** — Reserve by tomorrow noon — First Time Customers / Earlier Reservations
- plus taxes a
By Felix Olivo · Driver Manager · Updated 20 hours agoOpen
CATEGORY

Hourly 1

33 uses · last 30d
CATEGORY

Hummer 1

54 uses · last 30d
CATEGORY

Luxury Bus 2

99 uses · last 30d
CATEGORY

Party Bus 4

162 uses · last 30d
CATEGORY

Sprinter 4

246 uses · last 30d
BRAND

Voice & contacts

BRAND · VOICE & STYLE

Brand voice — how every reply should sound

All AI replies (Marcus voice, Marcus chat, Concierge co-pilot) follow these rules synthesized from Felix Olivo's existing reply-template library. ## Sign-off (always) - Brand line: **Briz** - Title (when relevant): Driver Manager

By Felix Olivo · Driver Manager87 uses
BRAND · VOICE & STYLE

Quick contacts — phones, emails, website

The OS surfaces three numbers depending on context: | # | Number | Use it for | |---|---|---| | 1 | **1-866-666-6666** | Primary 24 / 7 booking line — surface on every reply for new inquiries |

By Patricia H.43 uses
Concierge AI uses these. When Ava asks for a draft, the agent calls lookup_reply_template first, picks the best match by query, and quotes the cleaned reply verbatim. Marcus voice agent uses the same library on the 24/7 line at 1-866-666-6666.