Sorted by lifetime value.
| Customer | Tier | City | Trips | LTV | Last trip | NPS | Notes |
|---|---|---|---|---|---|---|---|
SH Sterling House Hotel — Concierge concierge@sterlinghousenyc.com | Corporate | New York 10019 | 312 | $482,400 | 8 days ago | 10 | Five-star Midtown hotel. Pre-arranged guest cars 7 days a week. James and Marcus rotate the Friday morning rush. |
A& Aurora & Vance LLP — Travel Desk travel@auroravance.com | Corporate | New York 10004 | 246 | $412,800 | 9 days ago | 9 | AmLaw 100 firm. Net-30 invoicing. Twelve named partners use the account; treat all as VIP. |
MC Meridian Capital Partners — Operations ops@meridiancappartners.com | Corporate | New York 10022 | 184 | $348,200 | 9 days ago | 10 | PE firm. Roadshow van requests every quarter. Two Sprinter slots on permanent hold the third week of every quarter. |
RP Reginald Pemberton III rpemberton@pemberton-cap.com | VIP | Greenwich 06831 | 168 | $247,800 | 9 days ago | 9 | Hedge fund principal. Silent cabin only. Sergei knows the order — water, WSJ, FT, no exceptions. |
LB Lawrence Beckwith lbeckwith@beckwithfamily.com | VIP | New York 10019 | 142 | $218,400 | 9 days ago | 10 | Beckwith family principal. Marcus drives, period. House at the Hamptons, the Plaza pied-a-terre, Greenwich farm. |
PT Pine Tree Productions — Talent Travel talent@pinetreeprods.com | Corporate | New York 10013 | 96 | $188,400 | 10 days ago | 10 | Indie film and Broadway production house. Carmen runs talent pickups for them — Wednesday matinee days are sacred. |
SK Soraya Khoury skhoury@khourygroup.com | VIP | New York 10128 | 109 | $158,600 | 9 days ago | 10 | Lebanese-American philanthropist. Hassan is the request — Arabic and French. |
GR Glen Rock Wealth Advisors operations@glenrockwealth.com | Corporate | Englewood Cliffs 07632 | 71 | $142,800 | 11 days ago | 9 | NJ-based RIA. Chairman moves between Midtown, Princeton, and Greenwich on a weekly cycle. |
MS Margot Steinberg margot@steinbergcollection.com | VIP | New York 10021 | 87 | $121,300 | 10 days ago | 10 | Art collector. Always two seats — one for her, one for the catalog. |
GP Grayson Pierce gpierce@pierceestates.com | VIP | Bronxville 10708 | 78 | $104,800 | 11 days ago | 9 | Real estate developer. Schedules a week of trips at a time — keep James on retainer Mon-Wed. |
BR Blue River Strategic — EA Desk ea@blueriverstrategic.com | Corporate | New York 10010 | 58 | $94,800 | 12 days ago | 9 | Mid-size strategy consultancy. Two named principals plus rotating client transport. |
AW Aaliyah Washington aaliyah.w@washingtonfamily.org | VIP | Brooklyn 11217 | 64 | $92,400 | 13 days ago | 10 | Author and producer. Always wants the cabin pre-cooled to 68 in summer, two ginger teas. |