VOICE AGENT
BRiZ Concierge · 24/7 concierge.
Powered by ElevenLabs ConvAI · Twilio SIP trunk · Anthropic Claude reasoning loop. Reads from 9 customer-facing knowledge base articles.
AGENT ID
agent_7901kqtr8v01f8mssvt9vg7nxyzr
+18339202835
Voice model
eleven_flash_v2
Temperature
0.60
System prompt
1 lines
61 chars
Last updated
5 hours ago
CALLS HANDLED · 30d
412
ElevenLabs telemetry
AVG DURATION
2:18min:sec
time on call
RESOLUTION RATE
87%
solved without hand-off
HAND-OFF RATE
13%
escalates to human
SYSTEM PROMPTThe full instructions Marcus reads on every call.1 lines · 61 charactersToggle
SYSTEM PROMPT
The full instructions Marcus reads on every call.
1 lines · 61 characters
Marcus — see agents/index.ts in code for the canonical prompt
Edit is visual only. Saving lands with the ElevenLabs API hookup in Stage 3.
TEST MARCUS
Three example call types.
Hardcoded synthesized responses for the visual demo. Wire real test calls in Stage 3 via the ElevenLabs sandbox.
- BookingInbound
"Hi, I need a sedan from JFK to Midtown tomorrow at 7 PM."
Expected response: Confirms terminal, pickup time, drop-off, vehicle tier, and quotes the Silent JFK flat at $185 before booking.
- CancellationInbound
"I need to cancel my Saturday wedding pickup."
Expected response: Pulls reservation, applies the 7-day tier (50% fee), explains the email-only submission rule, and offers to send the cancellation form.
- Lost itemInbound
"I left my phone in the car last night."
Expected response: Logs the lost-item ticket, pings the night-shift dispatcher, and sets a 24-hour follow-up window per policy.
KNOWLEDGE BASE
What Marcus can read aloud.
9 customer-facing articles from the support KB.
- →The current cancellation policy (verified Apr 2026)Cancellations & Refunds · used 47× last 30d
- →When a customer mentions Yelp — escalation stepsCustomer Service · used 12× last 30d
- →JFK — Sedan + SUV — reply templateReply Templates · Airport Transfer · used 12× last 30d
- →JFK — Stretch Limousine pickup & drop off — reply templateReply Templates · Airport Transfer · used 21× last 30d
- →LGA — Sedan + SUV — reply templateReply Templates · Airport Transfer · used 15× last 30d
- →LGA — Stretch Limousine pickup & drop off — reply templateReply Templates · Airport Transfer · used 24× last 30d
- →Newark (EWR) — Sedan + SUV — reply templateReply Templates · Airport Transfer · used 18× last 30d
- →Newark (EWR) — Stretch Limousine 6–7 pax — reply templateReply Templates · Airport Transfer · used 27× last 30d
- →Newark (EWR) — Stretch Limousine 8–10 pax — reply templateReply Templates · Airport Transfer · used 30× last 30d