Pricing rules

The shape of every price Marcus says out loud.

The voice agent assembles every quote from this scaffold. If a caller asks for a price Marcus can't fill in, the call hands off to a human concierge instead of guessing.

{
  "intent": "quote",
  "service": "{service_slug}",
  "vehicle_tier": "{tier}",
  "duration_hours": "{hours}",
  "pickup_window": "{iso_8601}",
  "rules_applied": [
    "rate.base",
    "rate.minimum_block",
    "surcharge.late_night?",
    "discount.repeat_customer?"
  ],
  "quote_breakdown": {
    "base": "{base_usd}",
    "minimum_uplift": "{min_uplift_usd}",
    "surcharges": [],
    "discounts": [],
    "estimated_gratuity_pct": 18,
    "total_low": "{low_usd}",
    "total_high": "{high_usd}"
  },
  "confidence": 0.94,
  "handoff_if": [
    "customer requests >$500 deposit waiver",
    "customer asks about a rule we don't have",
    "customer is corporate net-30 + new account"
  ]
}